FAQ

• Plant Fiber Series: Maximum heat resistance of 120°C (248°F). Suitable for standard microwave use. Not recommended for oven use or direct contact with open flame.
• Kraft Paper Series: Maximum heat resistance of 90°C (194°F). Not recommended for microwave or oven use, as heat may compromise laminate integrity.
• PP Plastic: Maximum heat resistance of 100°C (212°F). Suitable for standard microwave use. Avoid prolonged high-temperature heating of high-fat or high-sugar foods.
• PS Plastic: Maximum heat resistance of 80°C (176°F). Not recommended for microwave or oven use.
• OPS Plastic: Maximum heat resistance of 80°C (176°F). Not recommended for microwave or oven use.
• PET Plastic: Maximum heat resistance of 60°C (140°F). Do not place in a microwave, oven, or electric cooker under any circumstances.
• PLA Plastic: Maximum heat resistance of 50°C (122°F). Do not place in a microwave, oven, or electric cooker under any circumstances.

Not recommended. Kraft paper boxes are designed for ambient-temperature, dry, or lightly oily foods and are not a fully leak-proof design. They are not suitable for large volumes of liquid or high-flow sauces. Condensation from refrigerated or frozen environments can also cause the paperboard to soften.

For soups or frozen storage, we recommend PP sealed containers or the Plant Fiber Series instead.

• Choose Plant Fiber: Best suited for Taiwanese-style bento boxes, stir-fry dishes, pasta, and other saucy hot foods. The structure is solid and highly resistant to deformation.
• Choose Kraft Paper: Well suited for American-style fried chicken, light meals, and baked goods. Offers a premium appearance, making it a good fit for brands with higher visual presentation standards.

• Food Safety: SGS-tested and compliant with FDA food-grade packaging standards. Free from heavy metal residues and safe for direct food contact.
• Environmental: Plant fiber and paper materials meet PFAS-free requirements and carry biodegradability or environmental traceability certifications in compliance with international environmental regulations.

*For specific certification documents, please submit a request through the official website contact form.

In dry, cool, and well-ventilated conditions, both materials typically maintain their integrity for 1 to 2 years. Kraft paper will not decompose under normal storage conditions. Plant fiber materials require a high-humidity, microbe-rich industrial composting environment to break down and will not decompose or degrade in standard warehouse or retail storage conditions.

EasyPack supplies a range of food-grade plastic packaging materials. Since heat resistance and oil resistance vary significantly across plastic types, please refer to the chart and guide below to select the safest and most appropriate container for your food application.

We recommend our high heat-resistant PP sealed container and bowl series, paired with a tight-fitting snap lid. PP is rigid, oil-resistant, and heat-tolerant, offering better leak resistance and structural stability than paper containers — making it the preferred choice for hot, liquid-heavy takeout orders.

All EasyPack food-grade plastic containers are BPA-free and comply with the hygienic standards for food utensils, containers, and packaging set by Taiwan's Food and Drug Administration (TFDA). They undergo regular SGS migration testing for plasticizers and heavy metals. When used within the recommended heat resistance limits, they will not release harmful substances.

• Plant Fiber Containers: Classified as paper waste. If not heavily contaminated with grease, they can be placed in paper recycling in accordance with local regulations. If heavily soiled, dispose of as general waste.
• Kraft Paper Boxes: Same as above — recyclable as paper, depending on the level of grease contamination.
• Plastic Containers: Can be placed in plastic recycling.

*Recycling regulations vary by region. Please follow the guidelines applicable in your area.

Minimum order quantities vary by product type. Please contact us directly through the official website contact form for details.

Please provide vector files that meet the following specifications:

• File Format: AI (Adobe Illustrator), CDR (CorelDRAW), or PDF with all text converted to outlines.
• Color Mode: CMYK. If corporate identity colors apply, please also provide the corresponding Pantone (PMS) color codes.
• Text: All text must be converted to outlines.
• Embedded Images: Resolution must be 300 dpi or higher.

• Digital Proof (Paper Products): A digital proof will be provided within 3–5 business days of receiving correct vector files, excluding shipping time.
• Digital Proof (Plastic Products): A digital proof will be provided within 7–10 business days of receiving correct vector files, excluding shipping time.
• Full Production: Approximately 30–45 business days after signed artwork approval and deposit payment, excluding holidays, shipping time, and tooling lead time.

Peak Season Notice: Production lead times may extend by 1–2 weeks or longer in the period leading up to the Mid-Autumn Festival and year-end holidays. We recommend placing orders well in advance.

Two confirmation options are available:

• Digital Proof: Free of charge. A high-resolution PDF mockup is provided for layout and text content review. This is the standard process.
• Physical Sample: Subject to a fee. The design is printed on the actual substrate. The full sampling fee can be credited toward the final invoice when the specified production quantity is met.

For food safety reasons, no printing is applied to any surface that comes into direct contact with food, including the inner walls of boxes and the inner rim of cups. Custom printing is limited to the exterior or non-food-contact surfaces of containers.

After artwork is approved, a deposit is required. The balance is due once the product is confirmed ready for shipment, at which point delivery is arranged.

Yes. We encourage buyers to conduct hands-on testing before committing to a large order.

Samples are provided free of charge but are subject to quantity limits. Multiple product types may be requested. For details on requesting free samples, please contact us through the official website contact form.

Shipping is the responsibility of the requesting party:

• Taiwan (Domestic): Shipped via local courier with freight collect. Costs are based on dimensional weight and delivery distance.
• International: Please provide a freight collect account number with your preferred international courier (DHL, FedEx, EMS, TNT, UPS, etc.).

No. Free samples are provided solely to help you evaluate material performance, dimensional capacity, and lid fit. We ship unprinted standard stock based on available inventory. If you require a physical sample printed with your specific design, please refer to the custom sampling process and pay the applicable sampling fee.

We recommend simulating real delivery conditions with the following tests:

• Loading: Fill the container with a standard serving of actual food, including main dishes, sides, and sauces as applicable.
• Resting: Seal the lid and let the container sit for 20–40 minutes. Observe whether the base softens or deforms from heat or grease.
• Leak Test: For saucy or liquid foods, seal the lid and simulate brief movement to verify the locking mechanism holds and no leakage occurs at the edges.
• Heating: For foods requiring microwaving, test using the appropriate material within the recommended heat resistance range.

Contact the sales representative who arranged your sample shipment directly, or submit a request through the Contact Us / Online Inquiry form on our website. Please include the product type(s) you are satisfied with and your estimated order quantity. We will issue a formal quotation as soon as possible.

• Inquiry: Inform your sales contact of the required product type and quantity. The minimum shipping unit is one full carton. We do not offer individual or loose retail units.
• Payment: Full payment must be completed before shipment after the quotation is confirmed.
• Shipping: Once payment is confirmed, we will schedule shipment based on current production status and notify you of the specific shipping timeline.

The minimum order quantity is 50 cartons, which may vary slightly by product type. Please contact us through the website contact form or by phone for exact MOQ details.

We currently operate on a quotation basis and do not offer direct online checkout. Please get in touch through either of the following channels:

• The Contact Us / Online Inquiry form on our website
• Your designated sales representative

Your sales contact will confirm stock availability and shipping costs, then issue a formal quotation and coordinate payment and delivery.

Before the shipment is collected by the courier, you may contact your sales representative to adjust the quantity or cancel. Once shipped, cancellations are not accepted, and the buyer is responsible for round-trip freight costs.

For custom orders, once artwork is signed off and the deposit is paid, production scheduling begins immediately. Cancellations, specification changes, and deposit refunds are not available. Please confirm all details thoroughly before signing off.

Approximately 30–45 days after receipt of the deposit and confirmation of all packaging specifications.

We take shipment quality and your operational continuity seriously. If any issue is found upon receipt, please follow the B2B Receiving SOP below:

• Document Everything: Immediately photograph the outer carton damage, any damaged product inside, or the quantity discrepancy in detail. Retain all shipping documentation.
• Report Promptly: Send the photos along with your company name and order number directly to your designated sales representative.

We will review the evidence provided and determine liability as follows:

• Shipping Error or Functional Damage: If the evidence confirms the issue was caused by our fulfillment error, or by transit damage resulting in significant structural impairment — such as heavy denting or lids that no longer close properly — we will arrange a replacement or apply a credit to your next order.
• Buyer-Side Handling Issues: If the damage resulted from improper unpacking — such as cutting too deep with a box cutter, accidental drops during handling, or miscounting by the buyer's own staff — returns, replacements, and credits cannot be accommodated.
• Improper Storage Conditions: If products were stored in unsuitable conditions after receipt — such as humid, high-temperature, or direct-sunlight environments, or if damaged by pests — returns, replacements, and credits cannot be accommodated.

Returns and exchanges are not accepted for subjective visual reasons such as color variance or results that differ from expectations. Exceptions apply only to significant structural defects — such as lids that fail to close, severe oil leakage, or large-area misprints.

A color variance of ±10% falls within standard printing industry tolerances. Screen-displayed colors will also naturally differ from how inks appear on paper or plant fiber substrates. If color accuracy is a critical requirement, we strongly recommend commissioning a paid physical sample before proceeding to full production.